If something is wrong with your order, we will make it right.
Cancel within 14 days
You can cancel your order and ask for a refund within 14 days after you receive it. You do not need to give a reason. Email us at kwld200111@gmail.com with your order number and we will explain how to return the item. Please keep the mitts unused and in their original packaging. You pay the cost of returning the item, unless it is faulty or not what you ordered. We refund you after we have received the item or proof that you have sent it back.
Damaged, faulty or wrong item
If your mitts arrive damaged, do not work as they should or are not what you ordered, contact us as soon as you can. Send a clear photo of the item and the packaging. We will offer a replacement or a refund.
Order not received
Orders usually arrive 5 to 10 business days after you order. If your order has not arrived after 15 business days, contact us with your order number and we will look into it.
Before you order
Please check your shipping address carefully. We cannot change or refund orders sent to an address that was entered incorrectly.
Your legal rights
Nothing on this page affects your statutory consumer rights.
Contact
kwld200111@gmail.com
We reply within 2 business days.